Authored world view · the shared programme carries Before / Live / After / Proof
Guest flow · pre-arrival
The text that earns the comeback
How it really works: a message on the guest's own phone — no app. Each curated offer is framed as a hold, not a hard sell. Every tap teaches the hotel the guest's taste, and the thread ends by pulling the next booking direct — away from the OTAs.
Maison Rhin · Basel
concierge · operator preview — guests get this as a real text
Welcome — this is the front desk at Maison Rhin. Before you arrive Thursday, I can hold a few things so your Basel runs the way you want it. What are you here for?
the real channel — this thread, on the guest's phone
A real iMessage, sent by the Messages app on this machine — no provider, no per-message cost. First send: macOS asks once to allow control of Messages. Replies land in Messages; 1–3/S auto-ingestion is the next step (needs Full Disk Access, asked explicitly).
every tap + every agent action wrote to the house taste graph → post-event packet · finance view