ECOSYSTEM MEMORY · AXIOM HEALTH
We remember the customer across the ecosystem.
Dr. Lena Park · VP Customer Operations — Healthcare · payer-provider integration
THE MEMORY SPINE
BEFORE → DURING → AFTER
BEFORE · REMEMBERED
Who they are
Test Gemini for tier-2 customer support across our member portal. Goal: 35% deflection of tier-2 tickets in 60 days without compromising compliance review.
DURING · CAPTURED
What was said
Every objection, use-case and blocker — captured live, no notes taken.
AFTER · ROUTED
What to do next
The next moves + a brief in Park's voice — routed to unblock the deal.
MEMORY ACROSS THE ECOSYSTEM
One record, held against every product they touch.
AFTER · ROUTED NEXT MOVES
Send champion the BAA-compliant reference architecture by Friday
Captured follow-up · Action item from sync
Pull DevRel into a 30-min session with Marcus (CISO) to walk the security model
Captured follow-up · Action item from sync
Unblock: No standard pattern for HIPAA-safe context injection in the Gemini SDK. Champion needs a docs page they can show legal
high severity · Dr. Lena Park · vertex-ai
Unblock: Jenn demo proof: customer champion says Legal will not approve until Google provides a one-page BAA-safe architecture pattern
high severity · Live capture · tap · compliance-tooling
WHO TO INVOLVE NEXT
MEMORY → TRIAL CONVERSION
ACTIVATION CONFIDENCE · NOT ATTENDANCE
The number isn’t a guess — it’s the memory, counted. 2 advocates and 3 confirmed use-cases push it up; 1 skeptics and 4 open blockers pull it down. Capture more, route the blockers — the line moves.
ILLUSTRATIVE DEMO DATA · CUSTOMER NAMES INVENTED · ANTIGRAVITY-MIGRATION FRICTION IS REAL & CITED