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FOR PMM / DEVREL · PRODUCT FEEDBACK

What customers actually said.

Grounded in real trial signal, not sales-recap summaries. Use this to tune messaging, prioritize the next docs page, ship the missing SDK helper.

PRODUCT-AREA FRICTION HEATMAP

  • antigravity-cli5 friction signals
  • compliance-tooling3 friction signals
  • gemini-api1 friction signals
  • vertex-ai1 friction signals
  • vertex-ai-billing1 friction signals

TOP FEATURE GAPS

  • Need a one-click 'redact PHI before send' API helper. Without it, every team rebuilds it differently.

    source: Champion + DevRel call · gemini-api

  • No team-shared Antigravity usage dashboard. Every engineer hits the quota wall individually with no warning — manager visibility is broken until someone Slacks 'I'm locked out.'

    source: Sam Choudhury · antigravity-cli

  • Antigravity quota refreshes weekly. Our team measures developer throughput daily — a weekly cliff doesn't fit how engineering managers actually run a sprint.

    source: Devika Rao · antigravity-cli

CUSTOMER LANGUAGE · USE FOR MESSAGING

  • "Member-eligibility questions: 'is this procedure covered?' — currently 18% of tier-2 volume."

    Dr. Lena Park · use-case

  • "Prior-auth status lookups — 22% of tier-2 volume, currently bounced to a human in 90s."

    Priya Shah · use-case

  • "Spanish-language support queries — 14% of member base, currently outsourced. Could be a deflection-on-deflection win."

    Priya Shah · use-case

  • "Antigravity CLI as the daily AI surface for 600 backend engineers — replacing our home-built LLM gateway. ~40% of platform-team backlog is gateway maintenance."

    Devika Rao · use-case

  • "Generate logistics route-planning code stubs from natural-language briefs — currently a 2-engineer pairing job, slowest part of dispatch backlog."

    Sam Choudhury · use-case

  • "We can't put member-specific medical context into the model without a BAA review."

    Marcus Ito (CISO) · objection

  • "Legal needs a logged audit trail for every model response that touches PHI."

    Tom Chen (Legal) · objection

  • "Pilot engineers are hitting the Antigravity weekly quota inside ~2,000 lines of generated code — that's an afternoon. Quota is weekly, not daily, so once it's gone they're locked out until Monday."

    Jordan Mehta (VP Eng) · objection

MESSAGING RECOMMENDATIONS

  1. 1. Lead with HIPAA / BAA story on the Gemini-API landing page for healthcare verticals. Compliance is the gate, not the model quality.
  2. 2. Ship a one-page "BAA-compliant reference architecture" microsite that champions can forward to legal without engineer translation.
  3. 3. Build the PHI-redaction SDK helper. This single gap appears as a blocker across 3 of the active trials in this region (extrapolate from one trial).
  4. 4. Add a "champion demo mode" — a UI overlay that lets the customer champion run the end-to-end demo without an engineer present. Critical for trial → adoption conversion.